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Operation Maintenance Service

24/7 Monitoring Service

Any problems with bug monitoring are easily resolved.

Professional support from IT system management that will deter problems from happening and fix it in no time.

Examples

■ Map production corporate

Conducted map data maintenance as well as resource monitoring and tuning.
By redesigning the operation infrastructure, we are now able to sustain the service while ongoing maintenance and updates.

■ Campaign website

We manage information of the connecting cell phones/smart phones and make updates in order to let web services support those mobile device when necessary.

■ Services for distributors

We collect log in, log out, status data and also do report services. We also suggest IT foundation resource plans as well as resource reporting of CPU, RAM and HDD.

Overview

The key to a successful business is to deter IT system errors and to solve them quickly. Our 24/7 system bug monitoring, operation and management service promises clients to focus on its core business by using our knowhow and highly technical skills.

障害発生時の対応

24/7 support system offers fast and reliable service

●Reduce responsibility from system management department
We detect bugs and system errors with an email from the monitoring server or from customers. We make first level supports that detects where the cause is, and escalate the matter to maintenance companies the customer names, depending on the bugs or errors.

Operation and management total support

●Centralization of bug management
By signing on to the “contact point” service, our bug monitoring center will be a liaison between the client and the maintenance companies. There will be no need for clients to mind other maintenance companies but just our monitoring center.

Bug support

●Custom bug support
By offering optional services for clients to be flexible to adapt their business scheme, they are able to build customized remote rebooting or restoration systems based on instructions in advance.

●Online support with remote network
Our bug monitoring engineers can remotely support 24/7, without permanent stationing.

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Main features

Excels in cost performance and early introduction is possible

By using outsource services, we can avoid management within the company, which consequently provides high quality services for a better price. It also reduces the time of installation until actual operation.

Supports multi platform environment

Platforms for bug monitoring nodes supports Linux, Solaris and Windows, which allows a wide range of multi platform server environment.

Flexibility towards business schemes

A build flexible bug monitoring system that fits clients business scheme.

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Introduction records

Equipment sales company/in-house system

Business content Infrastructure
System monitoring
● port/process/alive monitoring
● server/DB resource monitoring
● monthly report
● attend monthly meeting
Server count Server*20 / NW device*10
Server HP
OS Linux/Windows
DB Oracle10g
System security
● first level support/escalation
● contact point
Oracle10g Cisco
Other groupware
Monitoring software JP1

Real estate company/24/7 internet service and etc.

Business content Infrastructure
System monitoring
● port/process/alive monitoring
● server/DB resource monitoring
● monthly report
● attend monthly meeting
Server count Server*100 / NW Device*100
Server HP/Sun/etc
OS Solaris/Linux/Windows
DB Oracle10g
System security
● first level support/escalation
● contact point
NW device Cisco
Other Apache/tomcat
Monitoring software Open source software

Printing, publishing company/24/7 internet service

Business content Infrastructure
System monitoring
● port/process/alive monitoring
● server/DB resource monitoring
● URL monitoring
● monthly report
Server count Server*10 / NW Device*20
Server HP
OS Linux
DB Oracle10g
System security
● first level support/escalation
● contact point
NW Device Cisco,Juniper Networks
Monitoring software Open source software

Road service/ 24/7 cell phone GPS

Business content Infrastructure
System monitoring
● port/process/alive monitoring
● server/DB resource monitoring
● monthly report
Server count Server*8 / NW Device*15
Server HP
OS Linux
System security
● first level support/escalation
● contact point
● fault management
DB Oracle10g
NW device Cisco,Juniper Networks
Monitoring software Open source software

Public institution/membership service

Business content Infrastructure
System monitoring
● port/process/alive monitoring
● server/DB resource monitoring
● monthly report
Server count Server*10 / NW Device*10
Server HP
OS Linux
System security
● first level support/escalation
● contact point
● fault management
DB Oracle10g
NW device Cisco,Juniper Networks
Monitoring software JP1
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